Terms and Conditions

1. Conclusion of the vehicle rental agreement

1. 1.1The vehicle rental agreement (the “Agreement”) is concluded between the contracting parties in the form of a separate written agreement.
2. 1.2The lessor is obliged to hand over the vehicle to the lessee at the lessor's branch (Na Troskách 25, Banská Bystrica – Europa SC) or at another place and time specified in the Agreement. Handover and acceptance are confirmed by both parties signing the handover protocol. The lessee is obliged to pay the agreed rent for the entire rental period and to comply with the other obligations set out in the Agreement and in the terms and conditions.
3. 1.3The subject of the lease is the vehicle specified in more detail in the Agreement.
4. 1.4The lessor reserves the right to require a security deposit from the lessee of up to 10 % of the vehicle's purchase price. The amount of the deposit is set by the price list – at least 300 € depending on the vehicle; for trips abroad point 7.5 applies. The deposit will be returned after the end of the lease and the return of the vehicle in undamaged condition together with its accessories, taking normal wear and tear into account.

2. Obligations of the lessor

The lessor undertakes to:

1. 2.1Hand over the vehicle to the lessee for temporary use in good technical condition, equipped with accessories and documents in accordance with the applicable laws of the Slovak Republic.
2. 2.2Insure the vehicle with compulsory third-party liability insurance for damage caused by the operation of a motor vehicle and with comprehensive insurance. The lessor is not liable for damage to the lessee's property and belongings located or left in the vehicle.
3. 2.3If a repair is needed on the road, provide by phone and then in writing (by e-mail) the information and instructions needed to ensure a quality repair at an authorised service centre.

3. Obligations of the lessee

The lessee is in particular obliged to:

1. 3.1Use the vehicle properly, with due care, in the manner and to the extent given by its intended use, technical conditions, instructions, manuals and regulations; take care that it is not damaged; follow the manufacturer's instructions on operation and tyre pressure and the road traffic regulations. For breach of these conditions (e.g. exceeding the speed limit) a contractual penalty of 200 € may be charged for each case, and the deposit may be withheld for at least 90 days.
2. 3.2Before driving, check the engine oil, coolant, brake fluid, tyre pressure and other parts whose unsatisfactory condition could endanger road safety or damage the vehicle. Damage caused by neglecting these obligations is paid by the lessee in full. Notify the lessor in advance of the approaching service date shown by the on-board computer. The penalty for exceeding the service interval is 1 000 €, or in case of loss of warranty 3 500 €. Smoking in the car is prohibited. Refuel only with the fuel specified in the vehicle registration certificate.
3. 3.3Use the vehicle solely for own needs. The following are expressly prohibited: subletting, commercial activity (e.g. taxi service), participation in races and competitions, pushing or towing other vehicles, trailers or objects, and use contrary to the manual, regulations or the lessor's instructions. The lessee may not allow another person to use the vehicle without the lessor's written consent. A lessee that is a legal entity or entrepreneur may designate its own employees authorised to use the vehicle, but may not hand it over to another legal entity or entrepreneur. The authorised persons must be expressly stated in the agreement or the handover protocol and approved in writing by the lessor. The lessee may not create any security or other right to the vehicle in favour of a third party.
4. 3.4Make no changes to the vehicle without the lessor's prior written consent. Otherwise the lessee must restore it to its original condition at their own expense before the end of the lease.
5. 3.5At the lessor's request, present the vehicle for inspection at any time during the lease to check whether it is used properly and for the agreed purpose.
6. 3.6Comply with all road traffic regulations. If the lessor, as the keeper or operator of the vehicle, is fined for a traffic offence committed between the lessee taking over the vehicle and returning it, the lessee is obliged to pay it in full, together with all costs and expenses incurred by the lessor. The lessor is entitled to notify the Police Force of the Slovak Republic of the lessee's details as the person who used the vehicle at the time of the offence, to the extent necessary for the investigation, which the lessee acknowledges.
7. 3.7Report to the lessor without delay, within 24 hours at the latest, any damage to the vehicle or damage caused by its operation, and in every case document it with proof of reporting the incident to the relevant department of the Police Force of the Slovak Republic. If this obligation is breached, the lessee is liable for all damage incurred by the lessor in this connection.
8. 3.8In an insurance claim, contribute to the settlement of the damage with an amount of at least 300 € or 10 %. In case of intentional damage or damage caused under the influence of alcohol, narcotic or psychotropic substances, the lessee is liable for the damage in full. This does not affect other claims under the regulations, the agreement or these terms. If the vehicle is damaged, downtime is also charged at 50 % of the daily rate of the rental.
9. 3.9In case of theft of the vehicle, pay the lessor an excess of 10 %. In an insurance claim qualified as a total loss or theft, pay the agreed excess and the difference between the market value of the vehicle on the date of the incident and the insurance payment.
10. 3.10Fully compensate the lessor for damage not covered by insurance – including damage caused after consuming alcohol, narcotic or psychotropic substances. If the vehicle is damaged, downtime is also charged at 50 % of the daily rate.
11. 3.11If the vehicle is used to commit a crime as a result of the lessee's negligence or breach of obligations and the vehicle is seized by the police, the lessee will compensate the lessor for lost profit for the entire period of seizure.
12. 3.12If a repair is needed on the road anywhere in Slovakia or abroad, immediately request the lessor's written (e-mail) consent to the repair.
13. 3.13Secure the vehicle against theft. If, in the event of theft, the lessee cannot present the valid documents and keys received from the lessor, or it is proven that the vehicle was not properly secured, the lessee will pay the difference between the purchase price of the vehicle and the insurance payment and a contractual penalty of 100 % of the daily rate for each day started until the insurance payment.
14. 3.15During the term of the agreement, notify any change of registered office, place of business, residence or other changes that could affect the fulfilment of obligations under the agreement.
15. 3.16After the end of the lease, return the vehicle properly and on time, in a clean condition, as it was taken over, taking normal wear and tear into account.
16. 3.17Ensure that the vehicle's functional equipment is not subjected to excessive wear or destroyed. In case of damage or excessive soiling of the exterior or interior beyond normal use, the lessor may claim reimbursement of cleaning or repair costs.
17. 3.18For loss of documents and accessories (registration certificate, proof of third-party insurance, keys, radio panel, radio), pay compensation for damage in full and a contractual penalty of 100 €. Payment of the penalty does not affect the claim for compensation for damage exceeding it.
18. 3.20Pay a contractual penalty of 100 € for each case of gross soiling of any part of the interior. The claim for compensation for damage is not affected.
19. 3.21If the lessor finds after the return that parts have been swapped, the lessee will pay the purchase price of the replaced part and a contractual penalty of five times the purchase price of the original part.
20. 3.22Return the vehicle with at least the same amount of fuel as when it was taken over. Otherwise the lessee will pay 2 € for each missing litre.
21. 3.23During the lease, do not transfer or encumber the vehicle or otherwise dispose of it without authorisation. In case of breach, the lessee will pay a contractual penalty of 10 000 €; the claim for compensation for damage, even exceeding the penalty, is not affected and both claims are independent.
22. 3.24Return the vehicle with its accessories no later than the end of the agreed rental period at the lessor's branch, unless agreed otherwise. If the rental period is exceeded by more than 59 minutes, another rental day (another 24 hours) is charged at the daily rate, without any further penalty.
23. 3.25Vehicles may be monitored by a GPS system to protect the lessor's property. The lessee acknowledges that the vehicle's location is processed on the basis of the lessor's legitimate interest in accordance with the privacy policy.

4. Rent and its payment

1. 4.1The rent is set by agreement according to the vehicle type and stated in the agreement. The daily rate is charged for every 24 hours or part thereof; a tolerance of 59 minutes applies when returning the vehicle (point 7.2).
2. 4.2The amount of rent is based on the price conditions valid on the date the agreement is concluded and depends on the agreed rental period. Prices in the price list are stated including and excluding VAT (VAT 23 %); for consumers the final price including VAT is binding. If the lessee terminates the agreement early on the basis of a written agreement, the lessee will pay rent at the daily rate for the actual rental period.
3. 4.3The rent includes the costs under Article 2 including compulsory third-party liability and comprehensive insurance. The lessee pays at their own expense for fuel, washing and cleaning of the interior, any personal accident insurance, luggage insurance and other costs (tyre puncture repair, bulb replacement).
4. 4.4For leases longer than 3 months, the lessor may unilaterally adjust the rent with regard to unforeseeable changes in costs (in particular insurance premiums, road tax), only to the extent corresponding to the change in costs. The lessor will notify the change in writing sufficiently in advance.
5. 4.5The rent and fees are payable in advance, or upon taking over the vehicle and signing the agreement, unless the parties agree otherwise. The lessor invoices the rent with an invoice / tax document. Personal data are processed in accordance with the privacy policy.
6. 4.6The rental price includes 200 km per day. For rentals over 15 days, the price includes 100 km per day. The limit is calculated cumulatively for the entire rental period. Each kilometre over the limit is charged at the amount stated in the price list for the vehicle; for rentals over 15 days 0,15 €.
7. 4.7If the lessee terminates the agreement in breach of the agreement, the lessee will compensate the lessor for all damage caused by the early termination.
8. 4.8In case of late payment of rent, the lessee will pay a contractual penalty of 0,5 % of the amount due for each day of delay.
9. 4.9The right to payment of rent, contractual penalties and compensation for damage continues even after the end of the lease or the termination of the agreement.

5. Termination of the lease

1. 5.1The agreement is concluded for a fixed term and expires at the end of the agreed rental period.
2. 5.2Before the end of the term, the lease may end by written agreement or written notice by either party. Notice takes effect 5 days after delivery, unless the agreement states otherwise. In case of a gross breach of the agreement or these terms, either party may withdraw from the agreement; withdrawal takes effect on the day of delivery. The day of delivery is also deemed to be the day of refusal to accept or the expiry of the storage period at the post office. Documents are delivered by registered mail to the address in the agreement.
3. 5.3If the lessee returns the vehicle before the end of the rental period for reasons for which the lessor is not responsible, the lessee will pay rent for the entire agreed period, unless the parties agreed otherwise.
4. 5.4If the lessee does not return the vehicle properly and on time and has no written consent to an extension, the lessee uses it without legal title. The lessor may report the unauthorised use to law enforcement authorities and the lessee will compensate all damage and costs. Until the vehicle is returned, the lessee pays for each day started a contractual penalty equal to the daily rent plus 0,5 % of the vehicle's purchase price per day.

6. Final provisions

1. 6.1These terms and conditions are issued by the lessor with effect from 8 November 2026. Relations with a lessee who is an entrepreneur are governed by the Commercial Code (Section 273(1)), relations with a lessee who is a consumer by the Civil Code and Act No. 108/2024 Coll. on consumer protection. Provisions that would be contrary to consumer rights do not apply to consumers.
2. 6.2The terms and conditions, together with the handover protocol, form an integral part of each rental agreement.
3. 6.3The lessor's total liability for any indirect or consequential loss or damage (including lost profit) related to the vehicle rental, except for embezzlement or other intentional breach of obligations, is limited to the total rent paid under the agreement.
4. 6.4The lessee acknowledges the processing of their personal data by the controller Fafuliak, s.r.o., including copying and scanning of official documents, for the purpose of concluding and performing the rental agreement. The data will not be published or provided to third parties except in the cases stated in the privacy policy.
5. 6.5Withdrawal from a distance contract: if a consumer concludes a vehicle rental agreement at a distance (by phone, e-mail or via the web form), they do not have the right to withdraw from the agreement within 14 days, because it is a motor vehicle rental service to be provided on an agreed date (Act No. 108/2024 Coll. on consumer protection). This does not affect other options for cancelling a booking agreed with the lessor.

7. Rental conditions

1. 7.1Documents required to conclude the agreement. Private individual: ID card or passport and a driving licence held for at least 2 years. Legal entity or entrepreneur: extract from the Commercial Register or trade licence, ID card and driving licence of the person who will use the vehicle, and a power of attorney if the agreement is signed by another person.
2. 7.2Rental length. The minimum rental period is 1 day (24 hours). The rental period is stated in the agreement in days; every 24 hours or part thereof is charged as another day. If the vehicle is returned more than 59 minutes late, another day (24 hours) is charged at the daily rate, without any further penalty.
3. 7.3Payment and deposit. The lessee pays the rent for the agreed rental period and the deposit according to the price list (at least 300 € depending on the vehicle, double for trips abroad under point 7.5) in advance, at the latest when taking over the vehicle. The deposit is returned after the vehicle is returned undamaged and refuelled, unless there are grounds for offsetting it under these terms.
4. 7.4Booking and cancellation. A booking is binding only after it has been confirmed and agreed by both contracting parties (the lessor and the lessee). Submitting the form on the website is a non-binding enquiry. The lessor may require a booking deposit, which is credited towards the rent when the vehicle is taken over. If the lessee cancels a confirmed order, booking or rental, the lessor is entitled to charge a cancellation fee of 50 % of the order price.
5. 7.5Travel abroad. Before concluding the agreement, the lessee informs the lessor whether and to which countries they plan to travel. Compulsory third-party liability and comprehensive insurance are valid in the Slovak Republic, EU countries and other countries listed on the green card (international motor insurance card) kept in the vehicle; travel to other countries is only possible with the lessor's written consent. For trips abroad (outside the Slovak Republic) the deposit is doubled (2 × the deposit according to the price list, e.g. 600 € instead of 300 €) and the lessor may require an additional document (e.g. passport, birth certificate, phone bill or title deed).
6. 7.6The mileage limit is governed by point 4.6.
7. 7.7The rental price includes assistance services, services related to handling insurance claims, compulsory third-party liability insurance, comprehensive insurance in Slovakia, the EU and green card countries, regular maintenance and inspections of the vehicle, oil and other operating fluids except fuel, a motorway vignette valid in Slovakia and winter tyres in the winter season. The rental price does not include fuel, car wash, the excess in an insurance claim, tyre puncture repair, washer fluid and fines.
8. 7.8Overview of contractual penalties, sanctions and fees. The lessee acknowledges in particular the following contractual penalties and fees (details in the points stated). Payment of a contractual penalty does not affect the lessor's claim for compensation for damage, unless stated otherwise. Breach of road traffic regulations (e.g. speeding)200 € per case and withholding of the deposit for at least 90 days (3.1) Exceeding the service interval1 000 €, in case of loss of warranty 3 500 € (3.2) Excess in an insurance claimmin. 300 € or 10 %; in case of intent, alcohol or drugs, damage in full (3.8, 3.10) Downtime when the vehicle is damaged50 % of the daily rate for each day out of service (3.8) Theft of the vehicle10 % excess and the difference between the market value of the vehicle and the insurance payment (3.9) Insufficient securing of the vehicle in case of theftthe difference between the purchase price and the insurance payment and 100 % of the daily rate for each day started until the insurance payment (3.13) Loss of documents, keys or accessories100 € and compensation for damage (3.18) Gross soiling of the interior (no smoking in the car)100 € per case (3.20) Swapping of partsthe purchase price of the part and five times the price of the original part (3.21) Missing fuel2 € per litre (3.22) Transfer, encumbrance or other unauthorised disposal of the vehicle10 000 €; compensation for damage is not offset (3.23) Kilometres over the limitaccording to the vehicle price list, for rentals over 15 days 0,15 € / km (4.6) Return more than 59 minutes lateanother day at the daily rate (3.24, 7.2) Late payment0,5 % of the amount due for each day (4.8) Failure to return the vehicle after the end of the leasedaily rent + 0,5 % of the purchase price of the vehicle for each day started (5.4) Early return of the vehiclerent for the entire agreed period, unless the parties agree otherwise (5.3) Cancellation of a confirmed booking50 % cancellation fee of the order price (7.4) The lessor's liability for indirect or consequential damage including lost profit is limited to the rent paid, except for intentional breach of obligations (6.3).

Banská Bystrica, 8 November 2026

Complaints Procedure

Governs complaints about the services of the lessor Fafuliak, s.r.o. (branch Autopožičovňa Bystrica) by a lessee who is a consumer, in accordance with Act No. 108/2024 Coll. on consumer protection and the Civil Code No. 40/1964 Coll. It applies to all services provided.

1. Prevention

• Read the terms and conditions before renting. By concluding the agreement you confirm that you have read the terms and conditions and the complaints procedure.
• When taking over the vehicle, check it and record all damage in the handover protocol. Read the information in the registration certificate and the manual.
• In case of a traffic accident, submit an accident report signed by all parties involved. If you were not at fault and do not have the report, the lessor may claim compensation for damage and lost profit.
• If the vehicle was damaged on several sides in one incident, take photos of the accident scene. Otherwise each damage may be assessed separately.
• The return of a deposit to a card may take up to 7 working days. If there is no reason to keep the deposit, we cancel the block immediately after taking over the vehicle. If the amount is not released, contact the bank that issued the card.

2. Rights of the lessee and obligations of the lessor

• You have the right to quality services, to make a complaint, to submit a complaint to supervisory authorities and to protection against unfair contract terms, as well as the right to seek protection in court.
• The lessor will provide the service in the agreed scope and quality and at the agreed price, charge correctly, allow the charge to be checked and ensure safe use. The service is provided on the day stated in the agreement.
• The lessor may not impose obligations without legal grounds or mislead the consumer with untrue, incomplete or ambiguous information.
• The agreement contains the lessor's business name and registered office, the address of the branch, the date of provision, identification of the service, the price and the total price.

3. Liability for defects

• The lessor is liable for defects the service has upon takeover. Obvious defects (detectable upon takeover) must be claimed immediately; later complaints about obvious defects are unjustified.
• Normal wear and tear, incorrect use or unprofessional intervention are not defects.
• The lessor is not liable for a defect that the lessee knew about or was warned about (and received a discount for), that the lessee caused, or that arose from intervention by an unauthorised person, a natural disaster or incorrect or excessive use.
• The lessor will remedy a removable defect free of charge and without undue delay, or replace the vehicle or its part.
• In case of a non-removable defect that prevents proper use, or a repeated or multiple defect, you have the right to a replacement or to withdraw from the agreement. For other non-removable defects, you have the right to a reasonable discount or an additional service.

4. How to make a complaint

• You can make a complaint during the rental period, and also if the rental did not take place. Report the defect without undue delay after discovering it.
• Preferably by e-mail to show e-mail, or in person at the branch Na Troskách 25, Banská Bystrica (Europa SC).
• State: the agreement or proof of service, a written description of the defects, a proposed solution, any claim for compensation and your contact details (address, phone, e-mail).
• We will confirm receipt of the complaint at least electronically and draw up a complaint report. We keep records of complaints (date of filing, method and date of handling).
• We handle complaints without undue delay, in complex cases within 30 days of filing at the latest. Ways of handling: discount, removal of the defect, replacement, withdrawal from the agreement or rejection.
• We handle complaints free of charge. We are not responsible for a notice not being delivered to incorrectly provided contact details.

5. Final provisions

The complaints procedure is valid and effective from 8 November 2026 and is published at www.autopozicovnabystrica.sk and at the branch. Relations not governed by it are governed by the laws of the Slovak Republic.

Alternative dispute resolution

If you are not satisfied with the handling of your complaint, you can ask us for redress. If we reply negatively or do not reply within 30 days, you have the right to submit a proposal for alternative dispute resolution to the ADR body – Slovak Trade Inspection (Bajkalská 21/A, 827 99 Bratislava) or another authorised body from the list of the Ministry of Economy of the Slovak Republic, in accordance with Act No. 391/2015 Coll. The supervisory authority is the Slovak Trade Inspection Inspectorate for the Banská Bystrica Region, Dolná 46, 974 00 Banská Bystrica.